At Tailkey, we want you to feel confident in your subscription. If something isn't working for you, here's how billing, cancellations, and refunds work.

1. Free Trial

New accounts start with a one month free trial. You will not be charged during the trial, and you can cancel at any time before it ends with no obligation.

2. Monthly Subscriptions

Starter and Growth plans are billed monthly in advance. You may cancel at any time; your plan remains active until the end of the current billing period, and we do not prorate or refund partial months.

3. Refund Requests

If you believe you were charged in error, contact us within 14 days of the charge and we will review your request.

4. Failed or Declined Payments

If a payment fails, we may retry the charge and will notify you to update your billing details. Your account or specific features may be paused if payment issues aren't resolved within a reasonable grace period.

5. Enterprise Plans

Custom Enterprise agreements are governed by the terms of the specific contract signed with Tailkey, including any applicable cancellation and refund terms.

6. Non-Refundable Items

• Completed months of service already rendered

• Setup, onboarding, or custom integration fees

• Add-ons or usage-based charges already incurred

7. How to Cancel

You can cancel your subscription at any time from your account billing settings, or by contacting our support team.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted here and apply to charges made after the update takes effect.

9. Contact Us

Questions about billing or refunds can be sent to [Insert Contact Email].